Reviews Executive (End-Point Assessment), £30,318 PA, Hybrid: 1-2 days C.London/Remote
Full Time, Permanent
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Department: Membership
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Reporting To: EPA Manager
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Salary: £30,318 PA
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Location: C.London/Remote
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Hours: 9.15am – 5.30pm, Mon-Fri
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Holiday: 23 + 2 nominated days per year
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Date of Advertisement: 29/11/24
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Closing Date: 13/12/24
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Interview Date: TBC
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NB:
- You maybe required to work away from home, though this is occasional, no more than 3-4 days in the year.
- Public speaking: confidence in welcoming guests into a meeting (exam) and reading out instructions to candidates as part of invigilation a written examination
The Oganisation:
We are the Institution of Civil Engineers, a leader in professional standards and development within the engineering sector. Our mission is to support and inspire individuals at every stage of their career, championing excellence and innovation. We’re committed to fostering a diverse and inclusive environment where talent thrives.
The Role:
As a Reviews Executive (End Point Assessments), you'll play a pivotal role in administering the end-to-end processes for apprentices undertaking their End Point Assessments (EPAs). Reporting to the End Point Assessment Manager, you'll ensure seamless coordination and compliance with policies, providing outstanding support to internal and external stakeholders.
Duties and Responsibilities:
Customer Service:
- Provide clear, accurate advice on End Point Assessments and membership pathways.
- Liaise with internal teams, employers, training providers and regulatory bodies to ensure effective communication.
- Champion exceptional customer service through timely and precise guidance.
- Operational Management:
- Oversee EPA processes, including application handling, conflict resolution and issuing results.
- Assisting with administering online and in-person EPA’s, including invigilation of the Written Examination
- Manage assessment payments: invoice creation, payment tracking and follow-up.
- Maintain and create bespoke technical project briefs as needed.
- Monitor and update ICE systems, ensuring data accuracy and compliance.
General Responsibilities:
- Travel to other UK regions to oversee EPA sessions when required.
- Assist in updating the ICE website and contribute to various membership activities.
- Identify and resolve process inconsistencies, recommending improvements.
Team Collaboration:
- Build strong working relationships with colleagues, fostering a supportive environment.
- Support the Apprenticeship Lead with training provider sessions and other initiatives.
What we are looking for:
Essential Skills & Experience:
- Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint).
- Strong written and verbal communication skills.
- Exceptional attention to detail and data analysis abilities.
- Proven experience in application processing, drafting documentation and quality control.
- Demonstrated ability to organise and prioritise workloads effectively.
Key Attributes:
- Excellent interpersonal and customer service skills.
- A collaborative, team-oriented mindset with a proactive approach.
- Ability to work under minimal supervision, managing tasks efficiently.
- A commitment to delivering high-quality outcomes with professionalism.
ICE Group benefits include:
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25 days annual leave + 8 days public holidays + Christmas shutdown
- Up to eight per cent of salary contributed to a personal pension scheme
- 24 hour employee support line
- Death in service benefit equivalent to one year’s salary
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme
ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.
General Data Protection Regulations (GDPR) 2018
The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. The ICE Group’s Data Protection Officer is Shah Ali, who can be contacted at shah.ali@ice.org.uk. Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE are handling their data.
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