G240204 - Training Manager (CRM & IT)

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Posted: 15/04/2024 16:55
Start Date: Not Available
Salary: 40000
Location: Westminster / Home based
Level: Practitioner & Specialist
Deadline: 25/07/2024 23:59
Hours: 36.25
Benefits: ICE Benefits
Job Type: Permanent

Seeking a Training Manager (CRM & IT), £40K, hybrid, C.London


the organisation


The Institution of Civil Engineers (ICE) is an international membership organisation that promotes and advances civil engineering around the world. ICE is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide.


you will:


  • identify training needs and design courses (think user-friendly).
  • deliver training in a variety of ways, from online modules to classroom sessions.
  • create clear and engaging training materials (think manuals, videos, and online resources).
  • help our staff get up and running on our new CRM system (ICE Connect).
  • be the bridge between staff and the developers, making sure any issues are ironed out.


we're looking for:


  • Technical expertise required:
    • Hands-on user knowledge of authoring tools such as TechSmiths Camtasia is essential, with ability to create clear/concise training material
    • Expertise in using a CRM system (Dynamics 365 preferred).
    • Intermediate knowledge of Microsoft suite is essential
  • Background in designing, delivering and evaluating training programs is crucial, along with strong instructional techniques for diverse learners
  • Excellent written and verbal communication skills essential to explain complex topics, actively listen to user needs and collaborate effectively with stakeholders


Producing written learning materials, inclusive of images and recordings (using MS Word/PowerPoint/Paint, Snippet, TechSmith Camtasia video editing system) to align with ICE business/departmental needs within the parameters of the system specification.

Salary and benefits:

  • £40,000 p.a.
  • Hybrid
  • 25 days holiday + 8 days public hols + Christmas shutdown
  • Up to 8% contributory pension
  • Annual £100 allowance towards your wellbeing
  • Big Gym membership savings with the GymFlex scheme


To apply email your CV to buildyourfuture@ice.org.uk


ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.


General Data Protection Regulations (GDPR) 2018

The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made.  This data will not be disclosed to any external sources without express consent unless required to do so by law.  Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application.  The ICE Group’s Data Protection Officer is Shah Ali, who can be contacted at shah.ali@ice.org.uk.  Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE are handling their data.


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